English /
Privacy Policy
This privacy policy applies to the Sure9 trading platform and it describes how we collect, use, and disclose information submitted by users. By registering, you indicate that you have agreed to our policy.
Information Collection
We collect personal information such as name, phone number, email, ID/passport, date of birth, and residential address when a user registers an account.
We also collect financial information such as investment experience, finance-related qualifications, annual income level, and net worth to confirm the status and eligibility of users to set up other types of accounts.
Information Usage
User's information are used for the following purposes:
To facilitate transactions and to communicate.
To understand how users access and use the platform.
For marketing and promotional purposes.
Information Sharing
We share information with third-parties who perform functions on our behalf, and we will transfer information if there are mergers and acquisitions. We may disclose information to comply with the law if it is necessary to investigate or prevent illegal activities, suspected fraud, or situations involving potential threats.
We use cookies and tracking devices to track information, users may choose to disable cookies in the settings. We also use analytic functions to evaluate and improve the platform's performance.
Third-Party Links
Our platform may contain links to third-party websites. Any use of such linked websites is not governed by us and we are not responsible for their policy.
Information Security
We practice precautions to protect information from misuse, unauthorised access, and alteration. Please be aware that despite our best efforts, no data security measures can guarantee 100% security. Users must comply with security requirements and take additional steps to ensure information safety as follow:
Choose a robust username, password, and PIN to access the account.
Install anti-virus, anti-spyware, and firewall software.
Use encrypted technology to protect sensitive information.
Please notify us at [email protected] if you have detected unauthorised access to your account. We are not responsible for any information lost and stolen by unauthorised persons using your account.
Information Retention
We will always retain your information as long as you maintain an account on the platform. We will cease retaining the information as soon as it is reasonable to assume that:
The purpose of the information is no longer being served.
Retention is no longer necessary for legal, accounting, or business purposes.
Please note that some laws require us to retain records of transactions or accounts for a certain period.
Age Limitation
Our platform is not designed for users under the age of 18. If we discover underage users who provide us with information, we will delete such information from the systems.
Contact Us
If you have questions about our policy or would like to make a complaint, please contact us via email at [email protected].
Policy Changes
We reserve the right to change or modify this policy from time to time and we will post any changes in this policy on the platform.